freescout-helpdesk/freescout
Stars: 2209
Forks: 390
Pull Requests: 318
Issues: 3080
Watchers: 42
Last Updated: 2023-09-15 15:27:23
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
License: GNU Affero General Public License v3.0
Languages: PHP, Vue, Shell, Sass, Blade
Free Self-Hosted Zendesk & Help Scout Alternative
FreeScout is the super lightweight and powerful free open source help desk and shared inbox built with PHP (Laravel framework). Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking yourself into a service you don't control. FreeScout has been developed from scratch and is not using any copyrighted Help Scout or Zendesk materials.
If you want to support the project feel free to star this repository. It helps to increase the visibility of the project and let people know that it is valuable. Thanks for your support!
Table of Contents
- Demo
- Features
- Mobile Apps
- Requirements
- Installation
- Cloud Hosted
- Modules
- Tools & Integrations
- News & Updates
- Contributing
- Screenshots
Demo
Features
- No limitations on the number of users, tickets, mailboxes, etc.
- 100% Mobile-friendly.
- Multilingual: English, Chinese, Croatian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Persian, Polish, Portuguese, Russian, Spanish, Slovak, Swedish.
- Seamless email integration.
- Supports modern Microsoft Exchange authentication.
- Web installer & updater.
- Starred conversations.
- Forwarding conversations.
- Merging conversations.
- Moving conversations between mailboxes.
- Phone conversations.
- Sending new conversations to multiple recipients at once.
- Collision detection – notice is shown when two agents open the same conversation.
- Push notifications.
- Following a conversation.
- Auto reply.
- Internal notes.
- Automatic refreshing of the conversations list without the need to reload the page.
- Pasting screenshots from the clipboard into the reply area.
- Configuring notifications on a per user basis.
- Open tracking.
- Editing threads.
- Search.
Need anything else? Suggest features here.
Mobile Apps
Mobile apps support the same functionality and modules as the web version of your FreeScout installation. Both support agents and administrators can use mobile apps.
Requirements
FreeScout is a pure PHP/MySQL application, so it can be easily deployed even on a shared hosting.
- Nginx / Apache / IIS
- PHP 7.1 - 8.2
- MySQL 5.0+ / MariaDB 5.0+ / PostgreSQL
There is no minimum system requirements (CPU / RAM) – FreeScout will run on any system.
Installation
Images & one-click installs:
- Docker Image
- Softaculous (cPanel, Plesk, ISPmanager, H-Sphere, DirectAdmin, InterWorx)
- Fantastico (cPanel, DirectAdmin, ISP Manager, ISP Config)
- Cloudron
- Ubuntu (bash script)
Cloud Hosted
Modules
Tools & Integrations
- API
- Migrate to FreeScout (from any help desk)
- Zapier
- Make (Integromat)
News & Updates
Don't miss news, updates and new modules!
Email Newsletter | Facebook | Twitter | YouTube | RSS
Contributing
Screenshots
Dashboard:
Conversation:
Mailbox connection settings page:
Notifications:
Push notification:
Web installer:
Login page:
OPEN ISSUES
See all- Hide thread by @freescout-helpdesk
- Content filtering by @freescout-helpdesk
- Make conversation history table wider in customer profile by @freescout-helpdesk
- Just some positive feedback to the team by @amityweb
- Support the Project by @freescout-helpdesk
- Read incoming forwarded emails as new ticket from original sender by @pocketfulofrage
- Notification frequency by @masterdigerati
- Feature suggestion, quoting someone in a note by @yamsellem
- Ability to change tab title with (x) for outstanding notifications? by @tiredofit
- Reply box bug by @nn-ui
- Feature request: contact groups by @imc67
- In search view i can't assign ticket to non admins by @joris85
- Fix placeholders in French translation by @FlickTheManual
- Search customer, ticket results shown from not assigned mailboxes by @joris85
- Open tracking pixel is visible in some email clients by @victoras
- Backup and Restore buttons by @freescout-helpdesk
- Newer and Older doesn't work by @Filoz
- Fetch name from Reply-To by @vlance11
- Feature request : Workflow module date's by @aventmarceau
- [request] option to increase page count & option to search for keyword and delete on mass by @raramuridesign
- Reply from the email/alias that conversation was originally created from by @alekseyp
- Vertical Scroll for Large amounts of Mailboxes by @tiredofit
- Bug? Feature? | Signature Mode "Raw Html" mode doesn't save properly by @tiredofit
- Option to send E-Mails as plaintext only by @e1mo
- "Generic" email addresses always use the original FROM name in other mailboxes. by @tiredofit
- Auto-population of Cc email address on reply by @CruisingwIT
- Add a record when editing conversation subject by @freescout-helpdesk
- [Feature] Block attachment by @tillmon
- Search - Filter manual workflows not possible by @joris85
- Daylight saving time by @freescout-helpdesk
- Darkmode option by @joris85
- Start new ticket with Note (maybe even without customer) by @joris85
- [REQUEST] Module: Quick login by @Servery
- Zapier Integration by @freescout-helpdesk
- More tickets on one page by @joris85
- Prevent Ticket reopening by @diguinho2018
- After last update history of helpscout is not deleted by @joris85
- Improve readability if text is white/very light by @holtgrewe
- Advanced search options by @sinister3vil
- system page not being updated with crontab execution (I've read other troubleshooting's solutions ) by @colegatron
- Change the format for dates by @johanoloflindberg
- Business identity by @joris85
- Issue Windows Mail (not deleting history) by @joris85
- Misspelled address in 'Bcc' field generates hourly duplicate emails for the valid recipient by @radarsymphony
- CC addresses remain filled in when forwarding a ticket by @psuter80
- parse error when displaying an email by @stsimb
- Customer deletion by @EoleDev
- Delete emails from mail server when deleting conversations by @nickbe
- Strange behaviour with different characters like ã õ à á é í ó ú ç º ª by @ptbranco
- Allow API key to be invalidated by @kurvenschubser
- User can't delete conversation by @Zatalyz
- Merging a conversation into another should be handled like a "reply added" event by @sinister3vil
- Moved ticket stuck in "Draft" state by @holtgrewe
- Conversation closed_at missing by @tillmon
- Feature request: custom fields in end-user portal by @justajeffy
- Recognize more reply headers sent by customers. by @jtagcat
- Undo send email: attachment duplicated by @Filoz
- Extra Keyboard shortcuts by @joris85
- History not cleared on a reply by some clients by @joris85
- More actions in conversations listing by @matsn0w
- Delete message breaks reply flow by @BinaryMoon
- Notifications not sending to all ticket users by @imennodenis
- Feature suggestion for Notifications Module: Disable for Workflows by @centralplexus
- Search too slow on ~60k tickets. by @vitaliany
- Content-ID for attachments by @sebclemens
- Search function going Whoops on postgres 13.1 by @endoflevelboss
- Email de-duplication by @endoflevelboss
- Make "Email the Customer" action also send emails to people on CC by @holtgrewe
- Spam Block Domain by @oxjemly
- Bulk delete Customers by @diguinho2018
- Variable in Mailbox > Custom From Name by @diguinho2018
- Possibility to Clone Workflow by @diguinho2018
- Wordpress Plugin by @diguinho2018
- Deleting customer won’t remove from database by @diguinho2018
- use new subject from replies by @fhirter
- Custom Customer Field in CRM for Workflow by @kofiayivor
- Extra line break inserted when using `saved replies` by @vdrover
- Prefill conversation subject and message via URL parameters by @nissisb
- Notifications feed (bell icon) not updated if email notifications are disabled by @endoflevelboss
- Workflow module: "Do not include signature" option when forwarding by @radiowavesurfer
- [Feature Request] Reports Module by @adamsewell
- End-User widget FAQ questions by @expressIndustries
- Use date from header for fetched emails by @imsodin
- higher size attachments are not disaplyed. by @openhostgit
- Feature request: Paste images by @eriktorsner
- The shellcode installer fails to run the storage:link step by @fulldecent
- I do not have sysadmin-level access to Gmail by @fulldecent
- API: Allow threads to update custom field values by @zachf714
- Improve accessibility for the visually impaired by @neosonic2
- Attachment not showing in tickets sent from Microsoft Outlook app by @lakym86
- FreeScout 1.7.2: after importing translations only App available by @imc67
- Conversation moved to another inbox retains assignee of original inbox by @radarsymphony
- Re-opening drafts of 'Forward' conversations overwrite the To field with original sender's address by @radarsymphony
- Include email-address of original sender when forwarding conversation by @im-fabian
- Truncate Send error logs by @sam-suresh
- Live Chat notifications by @ThomasEKolb
- Sent email content-type issue with accents by @jdfranel
- shift click to select contiguous conversations by @fulldecent
- Feature Request: Merging Tickets Add previous contact to CC of parent ticket by @adamsewell
- Feature request: split ticket by @sau7777
- Emails Not Being Sent To All Accounts by @ThomasEKolb
- creating a new conversation, adds RE: to the sent email by @mateuszmaniecki
- .ICS files are not imported in FreeScout by @sam-suresh
- Bug at Notes: Picture is not visible after Edit by @mojiro
- Bug at Pictures: Resize buttons do not work by @mojiro
- close all conversations instead of only 50 at a time by @luckycloud-GmbH
- Adjust default notification settings via .env by @ninjoan
- Customer changes automatically by @tillmon
- Perform Undo using POST method by @freescout-helpdesk
- Insert images (ctr-v) not work in Chrome Linux. by @EliasPawlow
- How to increase imap timeout? by @jhrdt
- Add ability to print/export tickets without internal notes by @jaydio
- Display / Add automated response to the conversation. by @njsubedi
- Paste and Copy of formatted text can cause strange behaviour by @philippkraft
- Editor won't save on raw view by @NedScott
- Tickets without CSS by @janselato
- [Feature request] Delete all spam at once by @tareko
- LDAP SSL to ActiveDirectory by @Hamza31231
- special characters not displayed correctly in Emails copied to Sent Folder by @jco-c
- Can't receive mails through davmail by @superwinni2
- Email empty by @afawaz2
- x-forwarded-for set but remote_addr stored on login by @jtorvald
- Write a message to logs if number of unread and fetched emails does not match by @MarcoWel
- Freescout to freescount interference by @afawaz2
- Show content from first email in auto reply by @maisen20
- Move to Mailbox Without Access by @sideshot
- Provide more details on failed jobs by @MarcoWel
- ics calendar attachments not displayed in MS Teams invitations by @endoflevelboss
- "Remove formatting" button not working properly on summernote editor by @TangibleMark
- CC replies to original mail starts new tickets by @bekre10
- Last Name shows as "Empty" by @bekre10
- Saved replies inserted in wrong place by @jake-the-just
- Filesystem with Digital Ocean spaces or S3 by @rapsli
- Merge customers by @ruess
- Mailbox settings dropdown menu cropped on bottom of screen by @MarcoWel
- Default timezone for new users by @eljakim
- 'Invalid url': Can't install modules with the delivered licence codes by @diankov
- Incoming email is treated as reply in original mailbox after forwarding by @sofl88
- [request] new button "remove all attachments" on forwarding message by @schengawegga
- When creating message: show recent conversations by @fulldecent
- [Feature Request] Azure AD - Single tenant for mail connection by @minghuiyu
- e-mail not send without error and keeps blocking the queue by @iReserveApps
- Cpanel Bandwidth issue by @JinksKid
- Knowledge base module behind login? by @oledmansfeld
- Custom Folder / Tag Search by @solariz
- Spam Filter not saving/learning by @219design
- Send and Close Module/Feature not sending last message by @SecureCPU
- Emails for one customer are being assigned to another customer by @fulldecent
- Cant open ticket after customers merge by @darkp-team
- Can't Upload iPhone Photos with End-User Portal by @grapeslush
- Speed up the sending of queued emails by @il2020
- Custom translations are overwritten on update by @ilyakonovalenko
- Fatal error in code regarding the CRM fields in conversation list. by @kovoks
- Dark mode will not stay dark by @fulldecent
- trouble with menus in app in iphone 14pro by @lgnch
- Tiny cosmetic inconsistency in the rightmost part of the navbar in macOS by @EugeneDae
- Allow to store customer emails longer than 191 symbol by @alberto464
- Saved Reply not responsive by @ruess
- display more options in header if space is available by @mokkin
- gramatical incorrectness by @mokkin
- Default MAILTO Protocol by @Io-Qo
- Chat window for web-version looks broken on iPhone SE by @mit2sumit
- Forwarding emails when the workflow rule is disabled by @Paul4466
- Mails are not working by @ghost
- Spam filter - better filtering by @adrianmxh
- API: update customer emails issue by @ilyakonovalenko
- Report a bug by @jeffrey4680
- New Module show data from... Monday by @joris85
- mail send by @kosmosfr
- internal message workflow by @mokkin
RELEASES
See all- by @freescout-helpdesk
- 1.0.3 by @freescout-helpdesk
- 1.0.4 by @freescout-helpdesk
- 1.0.5 by @freescout-helpdesk
- 1.0.6 by @freescout-helpdesk
- 1.0.7 by @freescout-helpdesk
- 1.0.8 by @freescout-helpdesk
- 1.0.9 by @freescout-helpdesk
- 1.1.0 by @freescout-helpdesk
- 1.1.1 by @freescout-helpdesk
- 1.1.2 by @freescout-helpdesk
- 1.1.3 by @freescout-helpdesk
- 1.1.4 by @freescout-helpdesk
- 1.1.5 by @freescout-helpdesk
- 1.1.6 by @freescout-helpdesk
- 1.1.7 by @freescout-helpdesk
- 1.1.8 by @freescout-helpdesk
- 1.1.10 by @freescout-helpdesk
- 1.2.0 by @freescout-helpdesk
- 1.2.1 by @freescout-helpdesk
- 1.2.2 by @freescout-helpdesk
- 1.2.3 by @freescout-helpdesk
- 1.2.4 by @freescout-helpdesk
- 1.2.5 by @freescout-helpdesk
- 1.2.6 by @freescout-helpdesk
- 1.3.0 by @freescout-helpdesk
- 1.3.1 by @freescout-helpdesk
- 1.3.2 by @freescout-helpdesk
- 1.3.3 by @freescout-helpdesk
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- 1.3.6 by @freescout-helpdesk
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- 1.3.14 by @freescout-helpdesk
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- 1.4.0 by @freescout-helpdesk
- 1.4.1 by @freescout-helpdesk
- 1.4.2 by @freescout-helpdesk
- 1.4.3 by @freescout-helpdesk
- 1.4.4 by @freescout-helpdesk
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- 1.5.0 by @freescout-helpdesk
- 1.5.1 by @freescout-helpdesk
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- 1.5.15 by @freescout-helpdesk
- 1.6.0 by @freescout-helpdesk
- 1.6.1 by @freescout-helpdesk
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